Delivery and return in the online store MERINA


Our customer service department operates daily from 10:00 am to 8:00 pm Kyiv time, excluding holidays. All messages sent after business hours will be considered the next business day. If you have trouble placing your order or have any questions, please email us at Or call us at +380988072586.


MERINA jewellery orders are shipped all over Ukraine through Nova Poshta and UkrPoshta.

Depending on the geographical location of the settlement in the territory of Ukraine where you reside, the delivery time may vary from 1 to 5 days.

You can pay for the product you choose in one of the following ways:

– by transferring the amount indicated on the site to the card of PrivatBank, the number of which you will receive by e-mail when placing an order.

– to pay by cash payment upon receipt of the goods by post (with this method of payment you pay the cost of the parcel and return delivery – 2% of the amount + 20 UAH).


Delivery to Europe and other countries of the world is carried out by UkrPoshta and lasts from two weeks to one month. Payment of the finished goods or goods for order abroad is made 100% before the beginning of work on the order through Western Union. Details of payment and delivery of our products abroad can be obtained by writing to us at